Dispute Resolution
Clear complaint handling and dispute resolution information.
This page should outline how complaints are received, acknowledged, assessed, escalated, and resolved in line with Australian finance industry requirements.
Dispute Resolution Procedures
This page should outline complaint handling and dispute resolution steps for clients.
- How a complaint can be lodged.
- How minor grievances and formal complaints are handled.
- Expected response and escalation process.
- External dispute resolution options where required.
This page should outline how complaints are received, acknowledged, assessed, escalated, and resolved in line with Australian finance industry requirements.
- Define what counts as a complaint or minor grievance.
- List the first contact point and escalation process.
- Explain expected response timeframes and documentation requirements.
- Reference external dispute resolution options where required.
Before going live, replace this summary with the current approved compliance copy supplied by the broker, aggregator, licensee, or legal adviser.